• Application Maintenance
• Application Operations
• Application & Data Transformation Services

Our Managed Application Services allow customers to be worry free and ensure their applications issues are resolved and their applications are up to date in current and new environments, all providing optimal performance.

Application Maintenance is more than simply fixing customer reporting issues. At York Software Solutions, we also work on corrective, adaptive, perfective and preventive maintenance.

• Corrective maintenance – Defect corrective approach and adherence to agreed-upon SLAs
• Adaptive maintenance – Develop and deploy new features which bring value to our customers
• Perfective maintenance – Improve performance or maintainability of the applications managed
• Preventive maintenance – Analyzing patterns and discovering potentially vulnerable areas in the application and provide preventive fixes

• Focus on Your Core Business Process: Most businesses have great talents, but many times they think that they can do it all. That can really hinder the growth of the company as all companies to shine in all field is not achievable every time. By outsourcing some of the non-relevant operations, enterprises can focus more on their core job to generate more revenue. It is always good to outsource everything but your core business. Outsourcing is cost-effective, less stressful, and can shift focus working on things you enjoy.
• Reduced Labor Costs and Overhead Expenses: Hiring and training staff is expensive and especially when you are hiring for a short project, and project-based employees rarely produce quality work. Outsourcing allows you to tailor your service expenditure to your requirements. Outsourcing allows you to only pay for use and can scale up your requirements, and businesses have not to look for a skilled resource at that time.
• Control Cash Flow: When a business outsources some of its projects, actually they convert their fixed cost i.e. salary to staff into a variable cost i.e. pay for the services they used, and can invest remaining funds into other projects. You could funnel that amount on research & development of your products or marketing of products.
• Saves Times and Access to New Resources: Hiring a new team member or building a team itself often requires expensive recruiting & training and often months to set up a team for a project. Later, you have to spend on their training to train them to understand your work process, so they have the right set of skills for your business. When you outsource your business functions, the service provider bears all the expenses to train staff and get the work done for you.
• Managed Risk: Employee turnover is always painful, especially at the wrong time. Quitting at the wrong time can disrupt your business operations, causing costly problems. Outsourcing brings a level of consistency to your business. If your decision-maker employee walks out of the company at the wrong time, your business operation would scramble, and you have to push hard to fill the position. But, if you outsource that functions, you can expect your business operation flows smoothly and you do not have to incur any extra cost for replacement or training.

Application Operations provides customers with Level 1 and Level 2 support. We have proven infrastructure in place for Support, Monitoring, Tracking and Reporting providing customers a smooth transition from inhouse to outsourcing. Our Helpdesk is available 24×7 utilizing senior technical resources in locations worldwide. The Application Operations group will manage all release updates, notifications, and do full Production Support Administration.

Some of our support activities include:

• Help Desk
• Level1 and Level 2 Support
• Production Support Administration:
  • Recording / Logging issue
  • Notification of issue
  • Investigating and Analyzing issue
  • Resolution of issue
  • Necessary changes/corrections (if part of the SLA)
  • Infrastructure corrections
  • Release Management

• Application and Data Transformation
• Application Maintenance
• Testing Services
• Content Development
• Web Design and Maintenance
• Infrastructure Maintenance
• Customer Support
• Contract Staffing

Application & Data Transformation

When York Software Solutions is engaged to provide Application & Data Transformation, we initially do a Portfolio Assessment of our client’s applications. As part of this assessment, if there are multiple applications doing the same thing within an enterprise (multiple document management systems), we rationalize the portfolio and transform, consolidate databases, and document management systems. In addition, we often need to perform some legacy modernization. When we do the above there will be significant data transformation associated with it.

Application Maintenance

• Application Maintenance
• Maintenance Operations as per SLAs 
• Regulatory Changes, New Release Installations and Software Upgrades 
• Enhance Performance of Managed Applications 
• Corrective, Adaptive, Perfective & Preventive Maintenance for existing applications 
• AMO Services offered across – Core Web Technologies, Mobile Technologies, Open Source, Databases, Embedded Systems and many more!

Testing Services

• Manual and Automation Testing
• Functional & Non-Functional Testing
• Load & Stress Testing
• Security Testing
• IV&V Testing
• Mobile Apps Testing
• Expertise in wide gamut of testing tools
• Automation

Infrastructure Maintenance

• Desktop, Server, Storage, Administration and Maintenance
• Databases, Middleware, OS Maintenance
• Network support maintenance
• Remote Infrastructure Management
• IT Services Management
• IT Security Management

Contract Staffing

• Contract staff co-location to our centers
• IT & Engineering Staff Augmentation
• Program and Project Management of Outsourced Staff
• Facilities & Infrastructure
• Managed Capacity model in Contract Staffing

Managed services, in a way, ease the business operations and allows business management to focus more on core functions. Yes, Managed Services help in business operations, but how is it going to help your business increase revenue.

Well, here are 5 ways to choose the right vendor for outsourcing your functions:

• Clearly define the scope of work: The most important thing in defining a clear scope of work is to make a list of tasks need to outsource. The type of work you want to get, cost involvement, skills requirement, and alike are to be considered. Making a list of all required goals that you will need to get through outsourcing projects is critical to ensure that you are clear with your goals and what kind of skill set needs to get. That will make your next process easier in selecting the right outsourcing vendor.
• Research the process: Now, researching is a critical process in getting the right vendors. Here, vendors have to stand out for their reputation, and previous work has been done. In order to get the right vendor, complete research on client work experience, financial stability, client base, past history with clients, and their domain specialization along with skilled available resources need to be done thoroughly. In order to get a clear picture of deciding the right vendor, you can ask questions in a meeting for a clearer picture of the services they can provide.
• Ask for reference and work samples: There is no better way to judge the vendor than by asking for work samples. Seek client references and ask for work samples to understand the vendor’s quality works. Further, the work samples will give you a clear picture of the work procedures that they followed. This makes a work sample an important parameter to judge the vendors.
• Check for certifications and IT infrastructure: Check IT infrastructure and quality certifications. Once again, this is applicable for large outsourcing relationships where the use of best-in-class IT infrastructure and data security is imperative. If your relationship involves the sharing of confidential client/customer data, then ensuring information security is important.
•  Assess financial stability: Assess financial stability is important in case of a long relationship with the vendor to make sure that they have sufficient cash flow and financially secure to take the projects.